Frequently Asked Questions
Listed below are some general questions we get asked about our packages.
Answers to Frequently Asked Questions for specific events can be found under More Details on the Events pages.
All Keith Prowse tickets & packages are non-refundable so travel insurance is highly recommended. Ask one of our friendly consultants for more details.
Tickets for all of our events come with accommodation packages so we cannot offer a ticket only service.
We update our website with any new events on a very regular basis. We also send out monthly newsletters to keep registered clients fully informed of any events coming up. To register for updates, please sign up for our newsletter below.
We generally send out documentation approximately 2-3 weeks before the event. In some cases the actual tickets will be distributed at the event venue due to value and problems with security. We will notify you of such instances.
Subject to our Terms and Conditions, your booking can be altered. We will always do our best to make the changes you request but they can often be subject to availability. Alterations may incur additional charges.
Yes, as long as there is no flight content we will allow this up to 7 days prior to the event.
There are several methods of payment. All major credit cards are accepted (surcharge applicable) as well as bank transfers, payment gate and eNett. See Payment options for further details.
In general, prices are shown on a per person basis.
Yes, we can hold most packages for 7 days if more than 45 days prior to the event and subject to availability – after that time if payment hasn’t been received the booking will auto-cancel.
It is always best to book as early as possible to ensure access to the best possible facilities.
THE KPT EXPERIENCE
We'll get you there. We specialise in sport and event travel packages for events within Australia, and around the world.
We're competitive, affordable, and tailor packages to suit every budget.
Our official partnerships give you peace of mind.
Our experts are ready to help.