Please see below the answers to some of our frequently asked questions. If you have a question that we have not answered here, please get in contact with us and we would be happy to assist! Contact us on email@example.com or phone 1300 730 023.
What times do the gates open?
Monday August 19 – Friday August 23: Gates Open at 10 am
Saturday August 24: Gates Open at 9:30 am
Sunday August 25: Gates Open at 10 am
2019 US Open Tennis Championships Day Sessions
Monday August 26 – Wednesday September 4: Gates Open at 9:30 am
Thursday September 5 – Sunday September 8: Gates Open at 11 am
2019 US Open Tennis Championships Evening Sessions
Monday August 26 – Thursday September 5: Gates Open at 6 pm
What is US Open Fan Week?
The week before the tournament, you can head to Queens for a weeklong festival that kicks off the US Open tennis championship, beginning August 26th. Featuring a huge array of free programming, the events also include matches at the Open’s Qualifying Tournament, in which up-and-coming players battle it out for a chance to compete. You will also get the opportunity to catch some of the bigger names practicing their serves and backhands at the Grandstand Court. Visit USOpen.org for a schedule of practices and players vying in the qualifying tournament.
How do I get to the US Open?
The US Open is held at the USTA Billie Jean King National Tennis Center, Flushing Meadow Corona Park, Flushing, NY 11368. We recommend to avoid the traffic and take public transport to the venue. A range of transport options are listed below. A map and more information can be found here.
Use mass transit to make your trip to the US Open convenient and cost-effective.
The 7 train provides service from Grand Central Terminal to Mets-Willets Point Station, including connections for all Metro-North Trains from Westchester and Connecticut. Service is also available from the Port Authority Bus Terminal.
Long Island Rail Road
LIRR provides easy service to Mets-Willets Point Station from Woodside, and convenient connections from Penn Station for New Jersey Transit customers. For guests with disabilities, get off the LIRR train at 61st Street-Woodside Station and transfer to the 7 train. Take the 7 train to Mets-Willets Point Station.
The MTA website, mta.info, provides complete schedules and information about the most convenient ways to get to the US Open.
To save time, we recommend that you use either the Grand Central Parkway exit 9E or Whitestone Expressway Exit 13D or Long Island Expressway Exit 22B – College Point Blvd. From there you will be directed by NYPD to the parking areas.
USTA Billie Jean King National Tennis Center
AVOID DELAYS—Use Public Transportation
For the latest on US Open transportation, parking and traffic information, please visit the US Open website at USOpen.org in July. Additionally, please visit the MTA’s website for public transportation schedule and fare information at www.mta.info.
When there is a New York Mets home game (known as a Conflict Date) guests will be directed to park at General Parking Lots 1 – 6. When there isn’t a New York Mets home game (known as a Non-Conflict Date) guests will be directed to park in Mets Stadium General Parking. Subject to change. (Vehicles: $25; Bus: $50)
Mercedes-Benz Parking Program
Parking is complimentary for Mercedes-Benz vehicles in all paid lots beginning on Monday, August 26.
All rideshare providers, including black-car services and other services (i.e., Uber, Lyft, etc.), will only have access to the area next to the New York State Pavilion. There is a direct walking path between the NY State Pavilion and the South Gate. A complimentary shuttle is available for guests who need assistance to and from the South Gate.
How does mobile ticketing work?
Mobile Entry means your US Open ticket is accessed on your phone. That means that you won’t need to print and remember to bring tickets to get into the grounds – no more worries about leaving your ticket at home or the office. Mobile tickets enable you to manage, view, scan, transfer and sell your tickets with the device that’s always with you.
Can I use a screenshot of my ticket to get in?
No, screenshots of tickets will not be accepted. Mobile tickets must be presented within the app, the mobile website, or within your phone’s “wallet” at the US Open. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
Is there a dress code? What should I wear?
There is no specific dress code for the US Open, however guests must comply with the event’s code of conduct which requires shirts and footwear to be worn at all times and any clothing or accessories must NOT have indecent, inappropriate, or offensive messaging or imagery.
We suggest wearing comfortable clothing that provides a good level of protection from the sun as well as sunscreen and a hat.
Where can I find a map of the venue?
You can view the venue map here.
What can’t I bring into the venue?
The following items are prohibited and MAY NOT be brought onto the premises:
- Backpacks (except single compartment drawstring bags)
- Hard coolers or like containers
- Sealed packages of any kind
- Bottles or cans (glass or metal)
- Aerosol cans or noise-making devices
- Video cameras or recording devices (except for cell phones and SLR cameras with video or recording capabilities)
- Computers or laptops
- Weapons (regardless of permit)
- Animals (unless a service animal)
- Flags, banners or signs
- Any materials constituting unauthorized advertising or promotion
- Laser pointing devices
- Tennis racquets
- Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
- Selfie-sticks or other telescopic devices
- Any other items deemed inappropriate or dangerous by US Open personnel, in their sole discretion
General Event Tips from the US Open event organisers:
Safety is one of the highest priorities at the US Open as we continue to take every reasonable step to ensure the safety of everyone entering through the USTA Billie Jean King National Tennis Center gates. Once again, several important security measures will be implemented in conjunction with local, state and federal law enforcement agencies.
- We encourage you to arrive early to avoid delays and help speed the entry of all guests.
- All guests will go through a screening process before passing through the USTA Billie Jean King National Tennis Center gates.
- There will be a limit of one bag per guest admitted onto the Grounds.
- All bags are subject to search and must not be larger than 12”W x 12”H x 16”L.
- There are no bag storage facilities on the Grounds. For a nominal charge, there are bag storage facilities located outside the East Gate and the South Gate entrances.
- For guests without bags, Speed Lines will be available at the East Gate and the South Gate entrances.
How do I get in contact with you when I’m on the ground?
To contact us outside of our Australian trading hours, simply call our emergency contact number: +61 434 580 834.